An article, written by Mark Simmonds and published in Market Leader, that presents a slightly different perspective on the definition and role of customer insight
DOWNLOADA paper, written by Marsha E. Williams for Esomar 2007, that identifies the critical differences between insights and findings
DOWNLOADSrivatsa, Puri and Raj, at Esomar 2007, demonstrate how detective fiction and customer insight are closely connected!!
DOWNLOADA point of view paper from Ipsos, the market research company, on how to develop winning concepts
DOWNLOADAn article, written by Mark Simmonds and Mike Barrett for Training Journal, that provides some handy tips on working abroad, based on their experiences in over 40 countries.
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